Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Technical Support Specialist providing technical support to end users of software and hardware systems at Casella. Managing service requests and ensuring user satisfaction with IT services.
Responsibilities
- Provide technical support and expertise to end users of software and hardware systems
- Monitor and respond quickly to service requests via phone or email
- Complete a log for each service desk phone/email request in the Casella Service Desk application
- Communicate with end users over the phone to walk them through the problem-solving process
- Conduct research to understand, explain and resolve technological issues
- Visit employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues
- Schedule service requests with necessary vendors and confirm service completion and issue resolution
- Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services
Requirements
- Candidates should have a bachelor's degree in IT or other related field or the equivalent in years of education and experience
- Outstanding relationship management, communication, and effective listening skills coupled with excellent telephone presence
- Ability to multi-task, manage multiple inquiries at once and provide organized, timely follow-up
- Experience diagnosing, researching, and resolving basic technical issues is required
- Microsoft Certification and technical level knowledge of MS Windows Desktop OS is helpful.
Benefits
- Medical, Dental, Vision, Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
Field Technical Support Associate managing customer equipment installations and maintenance. Engaging with customers to enhance satisfaction while adhering to HP quality standards.
IT Support Analyst responsible for installation, configuration, and maintenance of computers and audio/video equipment. Providing technical support to users in Brasília's corporate environment.
Technical Support Specialist leveraging AI tools to resolve Payroll and Accounts Payable challenges at Trimble. Collaborating with construction partners to enhance operational success and customer satisfaction.
Support Analyst responsible for client assistance and troubleshooting on forensic tools. Seeking to develop skills in digital forensics with a focus on client support.
Salesforce Support Analyst focusing on optimizing Salesforce platform for Client Success at LPL Financial. Responsible for data management, campaign execution, and process improvements in a collaborative environment.
IT - Support Engineer providing 1st and 2nd level support for medical laboratory software clients. Involves problem analysis and client communication to enhance system performance.
Site Support Engineer at EZCORP handling on - site support for technical issues in Mexico. Involves installation, maintenance, and client education in network systems.
Support Engineer providing L2/L3 trade support and development for FX trading and hedging platform. Monitoring platform health and ensuring performance improvements during trading hours.