Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
About the role
- Technical Support Specialist leveraging AI tools to resolve Payroll and Accounts Payable challenges at Trimble. Collaborating with construction partners to enhance operational success and customer satisfaction.
Responsibilities
- Master the intersection of finance and tech by resolving complex Payroll (PR) and Accounts Payable (AP) software challenges.
- Harness the power of Generative AI tools to rapidly research technical solutions and craft high-quality customer communications.
- Orchestrate critical escalations across departments to ensure our global construction partners remain productive and satisfied.
- Uphold rigorous data privacy standards while implementing innovative AI-driven support strategies.
- Champion customer success by transforming technical hurdles into seamless software experiences.
Requirements
- Proven experience in customer support with a natural talent for solving complex technical problems.
- Proficiency in Google Workspace and a comfort level working with AI-powered support tools or chatbots.
- Exceptional communication skills and an interpersonal mindset that puts the customer first.
- Ability to work overtime as needed to meet customer demands and project deadlines.
- Bonus Points For Experience with Payroll, AP / Accounts Payable, and HR functions.
- Bachelor's Degree in Business, Accounting, or Construction Management.
- Hands-on experience with Vista, ERP systems, or basic SQL exposure.
- A reputation for being the "go-to" person for technical troubleshooting in previous roles.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
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