SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
About the role
- Junior CRM Operations Executive responsible for CRM communications and operations at Chip. Supporting the technical setup and smooth running of customer communications using Braze and monitoring live automations.
Responsibilities
- Assist in building and deploying non-marketing communications in Braze.
- Support the set-up and QA of live automations.
- Help maintain clean, accurate data attributes and events in Braze.
- Work with Operations, Product, Compliance, and Data teams to deliver requirements.
- Monitor deliverability and flag issues to the team.
- Learn to troubleshoot technical problems and support incident escalations.
- Gain exposure to Braze tools, integrations, and governance processes.
- Support colleagues by sharing best practice as your expertise develops.
Requirements
- Some experience using a CRM or marketing automation platform (Braze experience a strong plus).
- Interest in CRM operations, customer communications, and technical problem-solving.
- Comfortable working with data and learning technical concepts (attributes, events, triggers).
- Strong attention to detail and commitment to accuracy.
- Ability to work collaboratively across teams and functions.
- Curious, quick learner with a proactive approach.
- Exposure to query or scripting languages (SQL, JSON, Liquid) a plus, but not essential.
Benefits
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £45,000.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees.
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
- Company laptop.
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup.
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