Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
About the role
- Lead CRM Manager at Chip managing in-house CRM studio, ensuring optimal growth communications execution. Drive campaign delivery and team collaboration in a fast-growing fintech environment.
Responsibilities
- Lead and develop Chip’s dedicated CRM Production Team, overseeing workflow, prioritisation, and team development
- Translate growth strategies into precise, timely, and technically flawless CRM execution
- Own the build, testing, and deployment of all growth-focused campaigns and automations in Braze
- Design and maintain modular components, templates, and naming conventions that enhance speed and consistency
- Ensure every campaign meets strict technical, regulatory, and performance requirements
- Implement a rigorous multi-stage QA framework covering logic, data, rendering, targeting, and tracking
- Partner with CRM Operations to ensure attributes, events, and catalogues are reliable and scalable
- Identify opportunities to enhance the performance, efficiency, or sophistication of our CRM output
- Explore and implement new Braze features, integrations, and technical advancements that elevate our growth communications
- Drive A/B testing structure, documentation, and optimisation frameworks across journeys and channels
- Work with Growth to interpret briefs and convert strategy into precise technical implementations
Requirements
- Demonstrable experience in CRM production, operations, or technical marketing — ideally in a high-growth, data-driven environment
- Deep, hands-on knowledge of Braze (certification a plus), including Canvas, Liquid, segmentation, catalogues, and data structures
- Strong understanding of CRM QA, deliverability principles, and multi-channel communication build processes
- Confident working with data (SQL, Liquid, JSON, event structures) and partnering with technical teams
- Proven ability to manage, mentor, or lead a small team, with strong organisational and prioritisation skills
- Detail-obsessed, reliable, and driven to build systems that scale
- Curious, proactive, and passionate about elevating the standard of CRM craft within an organisation
- Genuine interest in Chip and excitement about being part of a fast-growing company and the mission to build the investment super app of the future
Benefits
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares)
- Workplace pension scheme - we contribute 5% on earnings up to £50,000
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences to help you advance your career
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.