Hybrid Senior Process Associate – Human Resources Operations, French

at Genpact

• Job title: Senior Process Associate – Human Resources Operations, French
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bucharest, Romania

About the role

• Provide professional HR support to associates across the EMEA region via case management tools. Handle inquiries, administer employee programs, and improve quality performance in HR operations.

Responsibilities

• Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
• Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
• Preparing necessary documents for employees
• Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
• Work closely with Operations Team to provide feedback on quality
• Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
• Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)
• Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
• Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality. Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
• Implementation and effective usage of different Quality Check Tools, best practices, and procedures
• Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds
• Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
• Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement
• Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
• Establish and/or update process documentation (standard operating procedures, process maps, template creation)
• Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
• Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
• Complete mandatory trainings and assignments in timely manner
• To perform other duties as assigned by the Team Lead as and when required.

Requirements

• Analytical and problem-solving skills.
• Bachelor / Master´s degree.
• Knowledge of MS office applications: Word, Excel, Outlook.
• Proficient French (C1) and English (B2).
• Professional background involving problem solving and dealing with internal customers.
• Ability to work with confidential/sensitive data.
• You have experience in working in the HR / Administration Team
• Workday and Service Now knowledge will be an asset
• Previous experience working in Shared Services

Benefits

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress