Chief Human Resources Officer responsible for strategic HR management in international contexts. Collaborating with executives to drive HR initiatives and manage operational processes.
About the role
- Provide professional HR support to associates across the EMEA region via case management tools. Handle inquiries, administer employee programs, and improve quality performance in HR operations.
Responsibilities
- Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
- Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
- Preparing necessary documents for employees
- Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
- Work closely with Operations Team to provide feedback on quality
- Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
- Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)
- Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
- Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality. Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
- Implementation and effective usage of different Quality Check Tools, best practices, and procedures
- Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds
- Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
- Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement
- Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
- Establish and/or update process documentation (standard operating procedures, process maps, template creation)
- Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
- Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
- Complete mandatory trainings and assignments in timely manner
- To perform other duties as assigned by the Team Lead as and when required.
Requirements
- Analytical and problem-solving skills.
- Bachelor / Master´s degree.
- Knowledge of MS office applications: Word, Excel, Outlook.
- Proficient French (C1) and English (B2).
- Professional background involving problem solving and dealing with internal customers.
- Ability to work with confidential/sensitive data.
- You have experience in working in the HR / Administration Team
- Workday and Service Now knowledge will be an asset
- Previous experience working in Shared Services
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
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Degree requirement
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