Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Customer Service Representative answering calls and emails regarding travel protection claims. Providing support for customers while working in a hybrid role based in Pembroke Pines, FL.
Responsibilities
- Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc.
- Make outgoing calls following up on customer requests
- Provide information on travel protection plans to travel agents or directly to passengers.
- Documents all interactions with passengers.
- Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates
- Participate in individual and group training, complete mandatory company training within deadlines.
- Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali
- Manages personal email inbox to stay informed of company and departmental updates
- Any additional tasks assigned by management.
Requirements
- High School Diploma or Equivalent (GED) required.
- Excellent verbal and written communication skills
- Insurance benefits administration (Travel/Health insurance).
- Proficiency in Microsoft office Suite; ability to conduct internet research
- Prior customer service experience.
- Good communication skills, both verbal and written; fluent English required
- Excellent customer service skills.
- Excellent critical thinking and decision-making skills.
- Active listening skills to understand customer needs and concerns
- Positive attitude and willingness to go above and beyond to ensure customer satisfaction.
Benefits
- Generous Employer contribution for health, dental, and vision insurance
- Paid Maternity and Paternity Leave
- Scholarship Program for Employee Dependents
- Company match on 401k
- Employee Assistance Program (EAP)
- Company paid short-term and long-term disability insurance
- Company paid life insurance
- Voluntary Pet Insurance
- Voluntary Legal Benefit
- Discounts on travel insurance
- Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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