Generali Global Assistance (GGA) is a leading brand comprised of Travel Insurance & Assistance, Medical Risk & Home Care Management, Identity & Cyber Protection, as well as other care services.
GGA is part of the Generali® Group, which for over 190 years has provided peace of mind to its clients and their customers and is now supported by more than 72,000 employees worldwide.
Our success has been built on establishing trust by putting the customer at the core of everything we do, offering assistance and protection during our customer’s most difficult and stressful situations.
Learn more at https://us.generaliglobalassistance.com/

Generali Global Assistance

Browse and apply for open jobs at Generali Global Assistance.

customer-support

Generali Global Assistance is a leading provider of travel insurance and emergency assistance services dedicated to ensuring peace of mind and security for travelers worldwide. With over 50 years of experience, the company specializes in offering a range of solutions including identity theft protection and life insurance enhancements. As part of the Europ Assistance Group and the Generali Group, Generali Global Assistance leverages its global presence and expertise to support clients in challenging situations, emphasizing a human touch in their services.

Generali Global Assistance (GGA) is a leading brand comprised of Travel Insurance & Assistance, Medical Risk & Home Care Management, Identity & Cyber Protection, as well as other care services. GGA is part of the Generali® Group, which for over 190 years has provided peace of mind to its clients and their customers and is now supported by more than 72,000 employees worldwide. Our success has been built on establishing trust by putting the customer at the core of everything we do, offering assistance and protection during our customer’s most difficult and stressful situations. Learn more at https://us.generaliglobalassistance.com/

• Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc.
• Make outgoing calls following up on customer requests
• Provide information on travel protection plans to travel agents or directly to passengers.
• Documents all interactions with passengers.
• Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates?
• Participate in individual and group training, complete mandatory company training within deadlines.
• Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali
• Manages personal email inbox to stay informed of company and departmental updates
• Any additional tasks assigned by management.

Bilingual Customer Service Representative

Customer Service Representative assisting clients with travel protection plans over calls and emails. Handling claims, providing information, and maintaining customer records.

content-manager

• The Content Manager will manage and coordinate the creation, execution, and production of internal and external content
• This includes, but not limited to, traditional and digital content, event and tradeshow content, marketing campaigns etc.
• The Content Manager role under his/her scope will be a critical part of the Marketing team and take an active role in conceptualizing and producing in-house content
• The role will also ensure that internal and external content is conform to our B1 Content standards as well as in-house Compliance and Legal standards
• This role will work with the product, commercial, technical and operations teams to design and craft content and campaigns promoting GGAs Corporate, B2B/B2B2C Travel and Health Business Lines
• He/she will manage, coordinate and support development and delivery of contractually required plan/program materials
• Support the development of a comprehensive, multichannel content plan that supports the customer value journey
• Work closely and partner with VP of Marketing Agency to sustain the annual content calendar and oncoming internal and partner requests for our GGA Corporate brand as well as our B2B/B2B2C Travel and Health Business Lines
• Manage and coordinate the execution and production of original and engaging content for (but not limited to) email marketing, websites, newsletters, presentations, collaterals, events, advertising, RFPs etc.
• Research and source multi-format content for owned channels
• Oversee the collection and organization of information, preparation, editing, revision, and status for contractual plan/program related materials
• Review all content for tone, voice, clarity, and consistency of messaging
• Provide or coordinate special documentation services as required, which may include collection, development, editing, and peer review of proposals, training, and other materials as assigned
• Assist in developing internal policies and procedures, especially as it relates to communications best practices
• Manage multiple priorities in a proactive manner to ensure that all deliverables meet established deadlines
• Stay current with new advances and innovations in the travel insurance, vacation rental insurance, cost containment and B2B/B2B2C marketing fields
• Lead on-site and remote training sessions to enhance the skill of marketing and commercial teams
• Collaborate with marketing and commercial teams to develop strategies and drive innovation
• Provide direct support on KPI measurements and reporting

Content Manager

Content Manager responsible for creating and managing marketing content at Generali Global Assistance. Collaborating with teams to enhance customer journeys and drive brand engagement.

Customer Service Representative – Emergency Services

Customer Service Representative handling customer inquiries regarding travel protection plans for Generali Global Assistance. Answering calls and emails, documenting interactions, and assisting customers with claims processes.

• Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc.
• Make outgoing calls following up on customer requests
• Provide information on travel protection plans to travel agents or directly to passengers.
• Documents all interactions with passengers.
• Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates
• Participate in individual and group training, complete mandatory company training within deadlines.
• Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali
• Manages personal email inbox to stay informed of company and departmental updates
• Any additional tasks assigned by management.

Customer Service Representative

Customer Service Representative answering calls and emails regarding travel protection claims. Providing support for customers while working in a hybrid role based in Pembroke Pines, FL.

artificial-intelligence

• The Sr AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets.
• Responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness.
• Focus on enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI.
• Analyzing market data and interacting with internal and external stakeholders.
• Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution.
• Develop and implement solutions to digitize services with a focus on Operations.
• Collaborate closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology.
• Ongoing research of potential use cases for Generative AI technologies and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement.
• Manage process optimization and automation tools, including modifying workflows within existing or future tools.
• Responsible for delivering digital/automation roadmaps by mapping company needs with available technology, with strong focus on AI.
• Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement.

Senior AI Digital Operations Specialist

Senior AI Digital Operations Specialist overseeing the efficiency and development of digital assets at Generali Global Assistance. Responsible for implementing and evaluating digitization initiatives with a focus on AI.

Generali Global Assistance

About the company

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5 jobs found

Bilingual Customer Service Representative

Generali Global Assistance

Content Manager

Generali Global Assistance

Customer Service Representative – Emergency Services

Generali Global Assistance

Customer Service Representative

Generali Global Assistance

Senior AI Digital Operations Specialist

Generali Global Assistance