Commercial Account Manager at Zentro acting as a key contact for business customers in Chicago. Focusing on customer retention, contract renewals, service expansions, and account management in a hybrid role.
About the role
- Account Manager responsible for driving customer retention and revenue growth at Fyxer AI. Managing relationships with strategic accounts and developing scalable account management processes.
Responsibilities
- Drive Retention & Expansion Across Strategic Accounts
- Own a portfolio of high-potential, multi-segment customers (enterprise and high-growth startups).
- Manage the full renewal and plan-for-expansion cycle.
- Build strong, multi-threaded relationships across customer teams.
- Surface and close commercial opportunities through value-driven conversations.
- Build the Foundations of Account Management at Fyxer AI
- Develop scalable, repeatable playbooks that leverage AI insights to drive implementation, renewal, and expansion.
- Help shape our GTM tech stack — choosing and implementing the right tools for scale.
- Define and refine KPIs, dashboards, and success metrics that matter most.
- Be a Strategic Partner to Product, Sales & Leadership
- Translate customer insights into product feedback and roadmap input.
- Collaborate with Sales on account strategy and pre-to-post handoffs.
- Bring a commercial lens to everything — account work should drive revenue.
Requirements
- 7+ years in Account Management with direct revenue ownership like renewals and expansion.
- Proven experience driving growth across complex customers — you’ve worked with enterprise-scale accounts but thrived in environments without established playbooks.
- Commercially driven — fluent in value, confident with numbers, and unafraid to upsell.
- Builder mindset — energized by ambiguity, bias to action, and excited to define processes from scratch.
- Exceptional communicator — credible with execs, clear with teams, collaborative with peers.
- Tooling-savvy — you understand modern GTM systems and can help design and implement what works best.
- Startup-ready — fast-moving, hands-on, and motivated by impact over hierarchy.
Benefits
- Equity
- Benefits
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