Client Relationship Manager managing direct relationships with merchants and strategic partners in Malta. Supporting structured partner engagement within a regulated financial services environment.
About the role
- Commercial Account Manager at Zentro acting as a key contact for business customers in Chicago. Focusing on customer retention, contract renewals, service expansions, and account management in a hybrid role.
Responsibilities
- Act as the first point of contact for all commercial cancellation requests.
- Conduct proactive outreach to retain customers through pricing reviews, contract adjustments, win-back strategies, or upgraded service options.
- Oversee the full cancellation workflow from initial notice through billing closure.
- Manage all service modifications, relocations, and bandwidth changes.
- Process incoming event orders, input into Sonar, coordinate provisioning, and ensure billing and event prepayment.
- Partner with Finance and Billing to follow up on escalated overdue balances for business customers.
- Serve as the primary escalation point for commercial customer issues requiring coordination between Sales, Operations, Engineering, and Billing.
- Provide comprehensive support to commercial customers, including billing inquiries, service change requests, contract renewals, and product upgrades.
Requirements
- Excellent communication skills, both written and verbal
- Exceptional attention to detail and accuracy
- Strong problem-solving and analytical skills
- Ability to work collaboratively in a team environment
- Solid understanding of billing regulations and GAAP
- Billing system migration experience is a plus
- Customer retention, account management, or renewals experience strongly preferred.
Benefits
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunity to work with a dynamic team in a growing industry.
- Ongoing training and professional development opportunities.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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