Test Manager ensuring solutions are tested right first time at IAG Cargo. Collaborating with delivery teams to enhance testing maturity and automate processes.
About the role
- Service Manager leading and managing the service department in an electrical contracting business. Ensuring efficient service delivery, compliance with safety standards, and customer satisfaction.
Responsibilities
- Manage and lead the service department, ensuring that all team members meet performance expectations, and ensure customer satisfaction.
- Schedule and dispatch technicians to service calls in a timely and efficient manner.
- Monitor and control service department expenses, maintain accurate inventory of parts, tools and equipment.
- Ensure compliance with all safety regulations, industry standards, and company policies.
- Monitor the quality of work performed by technicians and implement corrective actions as necessary.
- Work with sales team to provide quotes and proposals for service work.
- Develop and maintain relationships with key customers to ensure customer satisfaction and growth of service business.
- Ensure accurate billing and timely collection of payments for services provided.
- Identify and implement process improvements to increase efficiency and profitability of the service department.
- Provide regular reports on service department performance, financials, and other key metrics to management.
Requirements
- 5 years of experience in the electrical contracting industry, with at least 2 years in a supervisory or management role preferred
- Strong leadership skills with a proven track record of managing and developing teams
- Ability to manage multiple priorities and projects simultaneously.
- Excellent communication skills, both written and verbal.
- Strong customer service skills and ability to build and maintain customer relationships.
- Ability to analyze and interpret financial reports and metrics.
- Familiarity with industry software and tools for service management.
- Must be able to pass background checks and drug screening.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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