Customer Service Advisor delivering exceptional support for Amplifi Capital's services in a hybrid role based in Leeds. Resolving customer queries and championing customer service best practices.
About the role
- Customer Service Representative providing exceptional service to customers. Handling inquiries, resolving complaints, and updating information in the system.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide information about products and services
- Process orders and returns
- Update customer information in the system
- Provide feedback to management regarding customer complaints and issues
- Work closely with other departments to ensure that customer service goals and objectives are met
Requirements
- Bachelors degree in English or any related field.
- English proficiency at C1/C2
- 1-2 years of experience in a customer service role
- Strong verbal and written communication skills
- Strong customer service skills
- Ability to multitask and prioritize
- Strong problem-solving skills
- Proficient in relevant computer software and tools
- Ability to work well under pressure and meet deadlines
- Experience in customer service or sales is a plus.
Benefits
- Flexible to work onsite, hybrid, or remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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