Customer Service Representative at BlueScope assisting Project Manager with field calls and claims resolution. Collaborating with internal teams to ensure Zero Defects and effective communication during the claims process.
About the role
- Customer Service Advisor delivering exceptional support for Amplifi Capital's services in a hybrid role based in Leeds. Resolving customer queries and championing customer service best practices.
Responsibilities
- Deliver outstanding customer support, ensuring every customer can access our services as smoothly, easily, and efficiently as possible.
- Take full ownership of each customer interaction, resolving queries with accuracy, care, and urgency to achieve the best possible outcomes.
- Provide timely, empathetic, and transparent follow‑up, building trust and strong relationships through exceptional service and clear communication.
- Onboard new customers, supporting them through ID verification and other compliance‑related processes to ensure a safe and seamless experience.
- Handle a wide range of customer queries via phone and email, developing strong knowledge of our savings, loans, and internal procedures so you can offer confident, informed assistance.
- Champion customer service best practices, ensuring consistency, quality, and continual improvement across all customer touchpoints.
- Contribute actively to the evolution of our customer service processes, identifying opportunities to enhance efficiency, customer outcomes, and overall experience.
Requirements
- Proven experience in a Customer Service or Support role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to use data for decision-making.
- Problem-solving and conflict resolution skills.
- Knowledge of customer service software and tools.
- Strong organizational and time management abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Familiarity with relevant regulations and compliance requirements.
- Strong written and verbal communication skills - can explain complex information in a simple and easy to understand way.
Benefits
- 25 days annual leave
- Pension
- Cycle to Work Scheme
- Subsidised Gym Membership
- Private health insurance
- Hybrid Working (2 days from home)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative providing exceptional service to customers. Handling inquiries, resolving complaints, and updating information in the system.
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