Klantenservice Specialist bieden ondersteuning via telefoon, e - mail en chat in Lissabon, Portugal. Technische vragen oplossen en klanttevredenheid garanderen met een focus op de Nederlandse markt.
HO
Hybrid Senior Customer Support Management Professional – SPOT Coordinator
Posted 1 hour ago
About the role
- Senior Customer Support Management Professional overseeing spot service operations for building systems. Leading project coordination, customer satisfaction, and financial performance in a hybrid role.
Responsibilities
- Prepare detailed estimates for spot service jobs (BMS, Fire, Security).
- Create SPOT quotes in the quoting system and facilitate approval processes.
- Send proposals to customers and follow up for feedback, approval, and order closure.
- Complete job forecasting and monitor cost performance versus estimates.
- Escalate issues when job execution deviates from targets.
- Follow up with customers on invoices, paperwork, and satisfaction levels.
- Support cash collection efforts and resolve payment disputes.
Requirements
- Bachelor’s degree (technical or engineering fields preferred)
- 2–3 years of field / PM experience in building systems service (HVAC, Fire, Security)
- Demonstrated ability to manage and supervise medium-sized teams, strong cost estimation and project content evaluation skills
- Knowledge of Honeywell systems/products or similar technologies is an advantage
- Project management experience is a plus, excellent organizational, communication, and follow-up skills
- Advanced English written and spoken
Benefits
- Competitive Salary regularly increased based on your performance
- Multisport Card, Medical Care, Life Insurance and Lunch Card
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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