Klantenservice Specialist bieden ondersteuning via telefoon, e - mail en chat in Lissabon, Portugal. Technische vragen oplossen en klanttevredenheid garanderen met een focus op de Nederlandse markt.
About the role
- Brand Champion for retail store, ensuring proper execution of company programs and policies. Collaborating with various teams to drive efficiency and maximize sales in assigned region.
Responsibilities
- Serves as the brand champion and expert, ensuring brand integrity
- Plans, implements, and executes successful implementation of the Retail Store Monthly promotions at all stores within their region
- Represents the company and provides support as needed at various trade shows and conventions
- Provides feedback to Category Management team on programs and how to better execute
- Provides suggestions for store flow based on expertise in the Guest flow and experience
- Works in conjunction with Space Planning and DMs to properly reflow stores
- Utilizes category and consumer insights to identify growth opportunities and drive innovation in product development as well as marketing initiatives
- Monitors Team Member turnover and works with Store Management to develop retention strategies
- Monitors and ensures all training is on target
- Maintains contact with store managers through phone calls, emails, and virtual meetings as well as in person site visits
- Is knowledgeable and active in new store system installations and programs
- Supports management team to achieve targeted EBITDA, sales, margin and shrink
- Monitor store inventory levels
- As needed, assist the Loss Prevention Group in assignments
- Performs other duties as necessary to support the objectives of division and company
Requirements
- Bachelor’s Degree or equivalent combination of education and/or experience
- Five plus years of experience in retail/marketing
- Strong in Microsoft Excel/Power Point/Word
- Excellent planning and execution
- Willingness to travel and holds a valid driver’s license with acceptable driving record
- Able to lead people through a clear vision, proper training, ongoing development, and positive recognition to unleash the talent within each employee
- Proficient in planning and analytical skills to create positive financial results always. (e.g. understanding the calculations on the P &L, coverage ratio, budget & expense reports, etc.)
- Stays current with industry “best practices” by bench marking competitors, reading convenience store periodicals
- Exhibits excellent verbal and written communication skills to deliver information clearly and accurately in responding to questions from groups of managers and to the public.
Benefits
- Relocation Assistance: This role is not eligible for relocation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Klantenservice Medewerker gericht op ondersteuning in Athene via telefoon, e - mail, en chat. Aanbieden van uitstekende service en beantwoorden van klantvragen.
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