Customer Service Representative providing positive experiences in insurance support via phone calls. Handling policy inquiries and maintaining customer relations on a hybrid schedule.
About the role
- Klantenservice Specialist bieden ondersteuning via telefoon, e-mail en chat in Lissabon, Portugal. Technische vragen oplossen en klanttevredenheid garanderen met een focus op de Nederlandse markt.
Responsibilities
- Klanten ondersteunen via telefoon, e-mail en chat
- Technische vragen oplossen en problemen verhelpen
- Klanttevredenheid garanderen bij elk contact
- Cases en feedback registreren in interne systemen
Requirements
- Vloeiend Nederlands (C2) en Engels (B2)
- Basis computervaardigheden
- Sterke communicatieve vaardigheden en klantgerichte mindset
- Bereid om in Lissabon te werken en te starten
Benefits
- Maaltijdvergoeding: 7,23 per werkdag
- Transportvergoeding per maand
- Privéziektekosten verzekering vanaf dag 1 (gratis na 6 maanden)
- Gratis online Portugese taalcursussen
- Extra privé voordelen bovenop standaard publieke verzekering
- Hulp bij bankrekening, verzekeringen en overige formaliteiten
- Relocatie: 2 weken hotel + vliegticket (EU) + airport pickup + woninghulp via betrouwbare partners
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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