Customer Service Representative providing positive experiences in insurance support via phone calls. Handling policy inquiries and maintaining customer relations on a hybrid schedule.
About the role
- Customer Service Representative collaborating with teams to provide phone and quote support along with technical assistance. Key role in optimizing service levels and strengthening customer relationships.
Responsibilities
- Handle post sales service calls.
- Direct support requests that require further assistance to Tier II Tech Support.
- Transfer calls to correct department or individual.
- Gather necessary information for completing Service Requests, RMA’s or quotes.
- Receive and process customer requests for Service via phone, email and web.
- Accurately upload requests for Service in the business systems
- Provide pricing and lead time information through generating proposals.
- Manage shared mailbox to upload purchase order according to our service level.
- Ensure all customer-supplied information is correct and complete.
- Review quotes for technical conformance.
- Enter quote/proposals in the business systems.
- Coordinate with other departments/groups to validate technical requirements.
- Maintain customer information and documentation.
- Provide documentation upon request.
- Use business systems to input and handle Service Request as well as quote entries and processing.
- Assist customers with product and service inquiries.
- Submit RMA For Service Center Repair
- Categorize and manage emails in team box proactively.
- Support coverage plans.
- Assist co-workers whenever possible.
- Stay updated on product knowledge through training and meetings.
- Provide feedback on processes and effective strategies.
- Enhance knowledge of MSOL and industries
Requirements
- Bachelor's degree in Chemical, Mechanical, or Electromechanical Engineering or a related field.
- 1-2 years of experience in sales, inside sales, customer support, or a technical role.
- Familiarity with quoting processes, business systems, and Oracle/CRM tools.
- Strong communication skills to assist customers, collaborate with teams, and handle inquiries.
- Ability to manage shared mailboxes, documentation, and post sales technical support calls.
- Detail-oriented, organized, and able to prioritize tasks effectively.
- Team player with problem-solving skills and a proactive approach.
- Willingness to learn, provide feedback, and drive process improvements.
Benefits
- We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
ERP Production Support Specialist ensuring accurate transactions and inventory records during ERP go - lives at Morgan Advanced Materials. Training Shop Floor Coordinators and streamlining operations for long - term success.
Peer Recovery Support Specialist aiding patients in mental health and substance use recovery at Gateway Foundation. Responsible for assessment, planning, and support services under supervision.
Customer Support Representative first point of contact for reybex customers in Germany. Managing onboarding, support requests, and customer relations in a hybrid setup.
Customer Service Analyst for managing client orders from entry to delivery. Working collaboratively with internal departments at Dexco, a leader in construction materials.
Customer service analyst managing client inquiries via email and WhatsApp for logistics solutions. Responsibilities include performance tracking, data analysis, and internal teamwork.
Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
Mid - Market Customer Experience Manager managing customer portfolios for CurbWaste, enhancing value and partnerships throughout the customer lifecycle.
Customer Support Manager responsible for analyzing technical inquiries and providing structured solutions at JUPUS Legal Tech. Collaborating with teams to enhance client support processes.