Klantenservice Medewerker gericht op ondersteuning in Athene via telefoon, e - mail, en chat. Aanbieden van uitstekende service en beantwoorden van klantvragen.
About the role
- Senior Customer Service Support in Shared Service Centers managing customer orders and product returns. Providing operational support to ensure optimal customer experience through various channels.
Responsibilities
- Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
- Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
- Support sales opportunity management cycle for customers by fulfilling operational requests.
- Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
- Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
- Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
- Support standard and non-standard customer inquiries regarding order process creation or modification, supply chain implications, or other information regarding their accounts through phone, email, or chat.
- Create and handle customer data records to ensure accurate data integrity of our customer records.
- Drive blocking issue and continuous improvement for Customer Operations organization.
- Handle post-booking activities such as providing order status/follow-up until resolution, TC review, Acceptance, Logistics arrangement, customer follow-up, etc.
- Mentor other team members when needed, to ensure the good practices are well-circulated within the team.
Requirements
- Bachelor’s degree or equivalent experience, or relevant customer service experience.
- Minimum of 6+ years of experience in Share Service Centers.
- Sophisticated English level to ensure excellent reading, writing, and verbal communication skills. (B2+)
- Ability to work Full-time, but flexible, 8 hours between department hours of 6 am to 7 pm Monday-Friday.
- Strong customer service demeanor, positive outlook, excellent work ethic and strive to succeed.
- Ability to take ownership of customer needs and demonstrate initiative and decision-making.
- Demonstrates skills for learning new business applications and enterprise software. Oracle and SFDC application experience is a plus.
Benefits
- Employee Assistance Program
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Variety of medical insurance plans
- Recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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