Customer Service Advisor delivering exceptional support for Amplifi Capital's services in a hybrid role based in Leeds. Resolving customer queries and championing customer service best practices.
About the role
- Customer Support Agent assisting Dutch-speaking customers in Lissabon, Portugal via phone, email, and chat. Solving technical issues and ensuring customer satisfaction with every interaction.
Responsibilities
- Klanten ondersteunen via telefoon, e-mail en chat
- Technische vragen oplossen en problemen verhelpen
- Klanttevredenheid garanderen bij elk contact
- Cases en feedback registreren in interne systemen
Requirements
- Vloeiend Nederlands (C2) en Engels (B2)
- Basis computervaardigheden
- Sterke communicatieve vaardigheden en klantgerichte mindset
- Bereid om in Lissabon te werken en te starten
Benefits
- Maaltijdvergoeding: 7,23 per werkdag
- Transportvergoeding per maand
- Privéziektekostenverzekering vanaf dag 1 (gratis na 6 maanden)
- Gratis online Portugese taalcursussen
- Extra privévoordelen bovenop standaard publieke verzekering
- Hulp bij bankrekening, verzekeringen en overige formaliteiten
- Relocatie: 2 weken hotel + vliegticket (EU) + airport pickup + woninghulp via betrouwbare partners
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Klantenservice Specialist bieden ondersteuning via telefoon, e - mail en chat in Lissabon, Portugal. Technische vragen oplossen en klanttevredenheid garanderen met een focus op de Nederlandse markt.
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