HR Business Partner aligning people practices with business performance at SkyNRG in sustainable aviation. Designing initiatives and providing insights for leadership based on HR data and analytics.
About the role
- Spanish-speaking HR Associate guiding employees through their lifecycle at Ford. Ensuring excellent customer experience while managing HR processes and providing support.
Responsibilities
- Guide employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems.
- Ensure excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.
- Manage incoming calls and service request tickets and respond to employee or people leader inquiries.
- Prepare administrative documents and support the resolution of processing HR service center requests, such as organization changes, information on HR policies, programs and initiatives, compensation changes, leave requests, and other data updates.
- Support in monitoring KPIs such as first contact resolution rate, average response time, employee satisfaction score, accuracy of employee data, and onboarding time.
Requirements
- Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields
- Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR
- Speaking Spanish and English fluently, supporting the business on a daily basis in both languages
- Communicating effectively on phone and in e-mail as well
- Paying attention to details related to employee questions and data accuracy
- Showing flexibility with staff scheduling and time zone differences
- Proficient/intermediate understanding of MS Excel and Word
Benefits
- Being part of a fully supportive, collaborative, and dynamic international team
- Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
- Hybrid working model - currently 3 office days, as of April, 4 office days required
- Learning opportunities in the field of HR and possibilities to explore other countries’ HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team®
- Colorful tasks as you will be involved in all HR processes regarding the Spanish employees
- Cafeteria – Benefits package
- Discount for new and used car purchase and test driving days.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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