Account Manager covering client relationships within the Americas for S&P Global Market Intelligence. Resolving issues and upselling products while collaborating with various departments.
About the role
- Account Manager expanding and renewing the client base for FloQast's accounting workflow automation solution. Collaborating with Customer Success, Sales, and Product teams to ensure client satisfaction and retention.
Responsibilities
- Lead and grow a book of business for existing mid-market clients, proactively identifying white space opportunities to effectively expand partnerships within the FloQast customer base
- Work cross-functionally with internal teams such as Customer Success, Sales Engineering, and Sales Operations
- Manage the full lifecycle renewal, ensuring on-time growth and customer expansion, in partnership with the CSM team
- Maintain accurate and up-to-date forecasts in Salesforce.com
- Provide sales management with reports on sales activities and projects as requested
- Act as a market expert, by continuously researching key competitors to ensure that our value proposition is communicated with authority and precision
- Manage and maintain accurate renewal opportunities, and account information within Salesforce.com
- Achieve or exceed monthly and quarterly targets
- Navigate and resolve roadblocks by identifying the right stakeholders, networking, relationship building, coordinating internal resources to solve client’s issues and executing service agreements
- Travel as required (up to 30%) within assigned territory to build face to face relationships and exceed goals
- Other projects as assigned
Requirements
- 2+ years of demonstrated successful software sales, preferably B2B
- FloQast/Close Management Software knowledge highly desired
- Experience using a consultative, solution based sales methodology
- Proven record of success in an inside sales and or outside sales based selling model
- Proven communication: Ability to command a conversation and build trust via telephone, email, and video with senior-level stakeholders
- Proven resilience: You have a history of meeting or exceeding monthly and quarterly targets by staying focused and adaptable, even when faced with complex or shifting priorities
- Experience using a solution-based sales methodology to uncover deep business pain points and develop trusted relationships with clients and internal teams
- Proficiency with Microsoft Office products and online collaboration tools
- Experience with CRM and opportunity management systems, preferably Salesforce.com and Outreach
- Ability to develop, manage, and accurately forecast a robust pipeline
- BA/BS or equivalent experience preferred
Benefits
- Medical
- Dental
- Vision
- Family Forming benefits
- Life & Disability Insurance
- Unlimited Vacation
- Participation in our Employee Stock Program
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Account Manager responsible for retaining and up - selling long - tail customers at S&P Global Market Intelligence. Collaborating with teams for high - quality client experience while managing 150 client relationships.
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