Human Resources Director driving HR strategies for Fiserv Merchant Solutions, collaborating across Canadian provinces with a focus on compliance and employee relations.
Responsibilities
Act as a strategic partner to assigned business units, advising on organizational design, workforce planning, and talent priorities that align to business objectives.
Manage employee relations matters end-to-end, conducting investigations, recommending resolutions, and ensuring consistent application of local labor standards.
Coach leaders on performance management, conflict resolution, and change initiatives to improve team effectiveness and retention.
Support recruitment and selection activities, partnering with hiring managers to define requirements, assess candidates, and ensure equitable hiring practices.
Facilitate performance management cycles, including goal setting, development planning, and completion of reviews.
Partner with HR Centers of Excellence, Legal, Risk, and Compensation to support policy updates, audits, compliance, salary reviews, and market benchmarking.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Requirements
8+ years of progressive HR experience, including 3+ years in a business partner or advisory capacity supporting multi-location or multi-province teams in Canada.
5+ years managing employee relations and ensuring compliance with Canadian federal and provincial employment laws, including Human Rights and Occupational Health and Safety requirements.
3+ years administering benefits programs, leave management, and vendor coordination, and supporting compensation processes and job evaluations.
3+ years using Workday or similar HRIS to manage HR processes, reporting, and data analysis.
3+ years coaching leaders on performance management, development planning, and change management initiatives.
Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of education, related experience and/or military experience.
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance benefits begin the first of the month following hire date
Educational assistance
Paid leave options including Parental Bonding Leave
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