VIP Account Manager at FanDuel managing high-net-worth customer portfolios. Building loyalty and providing exceptional service in a customer-facing hybrid role.
Responsibilities
Manage a portfolio of high-net-worth customers
Build strong relationships with VIP customers
Increase customer loyalty
Provide an excellent all-round experience
Ensure operational flexibility through assigned duties
Requirements
Minimum 2 years of experience in high end customer service field preferred
Excellent verbal and written communication skills
Knowledge of online gaming industry essential
Passionate about providing top level service
Confident and people focused personality
Excellent analytical skills and experience with Excel
Strives to meet targets and deadlines
Excellent organizational and planning skills
Understanding of Marketing processes preferred
Willing and able to work non-traditional business hours
Travel for this role is expected around 25% of the time
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