Hybrid Head of Account Management – SaaS POS Systems

at SalesPotentials

• Job title: Head of Account Management – SaaS POS Systems
• Job type: Full Time
• Experience level: Lead
• Salary: €110,000 - €150,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Berlin, Germany

About the role

• Lead Account Management Team at renowned SaaS company providing cloud-based POS solutions. Drive retention, growth, and process optimization for improved client relationships in Germany.

Responsibilities

• Lead and develop the team: You lead the Account Management team, coach your colleagues, and foster a motivating high-performance culture.
• Ensure retention and growth: You make sure existing customers are optimally supported and, together with your team, identify up- and cross-selling opportunities to sustainably expand accounts.
• Manage pipeline and forecasts: You keep an eye on the entire pipeline — from new customers to existing accounts — and ensure that targets such as MRR and KPIs are reliably met or exceeded.
• Collaborate with Sales: You work closely with the Direct Sales team and ensure that the handover of new deals into long-term partnerships runs smoothly.
• Optimize processes: You improve existing processes, tools, and best practices in Account Management to manage customer relationships efficiently and scale them.
• Manage strategic accounts: For large deals or key brands, you take an active role yourself and support your team in complex negotiations or partnerships.
• Develop team performance: You analyze your team’s pipeline, forecasts, and activities and provide targeted feedback, for example through call reviews or demo feedback.
• Develop strategies: You create new strategies to unlock revenue potential within existing accounts and further grow long-term customer relationships.

Requirements

• Leadership experience in Account Management: You have already led an Account or Customer Success team and understand how to motivate teams and drive strong results.
• SaaS or tech background: Ideally you have experience in industries such as software, SaaS, cloud, e-commerce, retail tech, or hospitality tech.
• Leadership & coaching: You bring a strong coaching mentality and actively develop people.
• Results orientation: You understand how teams achieve goals together, manage KPIs, and create sustainable growth.

Benefits

• Career opportunities: Clear growth paths and real promotion prospects.
• Equity participation: Become a co-owner through our equity program.
• Wellness budget: Annual allowance for fitness, sports, or your new bike.
• Mental health: Access to Modern Health for coaching and counseling.
• Work from anywhere: Work remotely worldwide for up to 60 days per year.
• Professional development: Free access to LinkedIn Learning.
• Social engagement: Paid time off for volunteer work.
• Public transport subsidy: Support for your bus and train commuting costs.
• Office perks: Team breakfasts, lunches, snacks & drinks in our Berlin office.