About the role

Senior Account Manager at Docebo managing and expanding Enterprise accounts to achieve client learning goals. Developing growth plans and collaborating with Customer Success Managers for client satisfaction.

Responsibilities

Develop and execute growth plans for your book of business.
Lead processes to expand or modify customer usage of Docebo.
Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective.
Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies.
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
Ensure all account-related data is current and accurately reflects the status of each account.
Analyze data to drive strategic conversations and objectives with clients.
Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.
Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth.
Achieve and exceed sales and retention targets consistently.

Excellent organizational skills, with the ability to keep pipelines updated and organized.
Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
Agile and flexible, with the ability to problem-solve and adapt quickly.
Ability to deal with senior executives on complex business issues.
Impeccable negotiation skills and a consultative approach to client interactions.
Ability to analyze data and make sound, timely decisions.

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.