Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
ES
Hybrid Customer Support Specialist
Posted 22 hours ago
About the role
- Customer Support Specialist assisting hotels in Uzbekistan. Teaching clients to use Exely platform and providing support in Uzbek, English, and Russian.
Responsibilities
- Teach clients how to use the Exely platform;
- Provide strong support by processing clients’ requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Uzbek, English, and Russian;
- Handle client feedback and transfer technical requests to the second support line;
- Ensure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation.
Requirements
- Based in Tashkent or Samarkand, Uzbekistan;
- Strong communication skills, both written and verbal **Uzbek, English, and Russian**;
- Available to work Monday-Friday, 9 AM-6 PM (GMT+5);
- At least 1 year of experience within the customer service of IT-company or call center;
- Experience within the hospitality or technology industry for hoteliers would be your advantage;
- Customer-centric approach, developed EQ, high level of stress resistance;
- Comfortable with CRM and computer software;
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
Benefits
- Competitive salary based on your experience;
- Commissions based on KPI;
- Laptop and headset for work;
- Health insurance after probation period (3 months);
- You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- English Speaking Club with colleagues from around the world;
- Online & Offline camps, workshops and gatherings;
- Network with colleagues from all over the world.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.