Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
ES
Hybrid Customer Support Specialist
Posted 3 months ago
About the role
- Customer Support Specialist assisting hotels in Uzbekistan. Teaching clients to use Exely platform and providing support in Uzbek, English, and Russian.
Responsibilities
- Teach clients how to use the Exely platform;
- Provide strong support by processing clients’ requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Uzbek, English, and Russian;
- Handle client feedback and transfer technical requests to the second support line;
- Ensure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation.
Requirements
- Based in Tashkent or Samarkand, Uzbekistan;
- Strong communication skills, both written and verbal **Uzbek, English, and Russian**;
- Available to work Monday-Friday, 9 AM-6 PM (GMT+5);
- At least 1 year of experience within the customer service of IT-company or call center;
- Experience within the hospitality or technology industry for hoteliers would be your advantage;
- Customer-centric approach, developed EQ, high level of stress resistance;
- Comfortable with CRM and computer software;
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
Benefits
- Competitive salary based on your experience;
- Commissions based on KPI;
- Laptop and headset for work;
- Health insurance after probation period (3 months);
- You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- English Speaking Club with colleagues from around the world;
- Online & Offline camps, workshops and gatherings;
- Network with colleagues from all over the world.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.