Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
About the role
- Sales Support Specialist coordinating sales support activities in a hybrid work environment at Euronet. Involves collaboration with Sales, Finance, and Operations teams for contract management and market analysis.
Responsibilities
- Coordination between Sales department and other departments in the company, including international divisions of the company;
- Providing support to requests from sales team regarding: contracts/annex/amendments, merchant’s special requests, merchant’s company documentation, large accounts…;
- Providing support to Finance/Operations departments in communicating and executing needed actions with existing ATM locations;
- Contract management;
- Revision and creation/improvement of working procedures;
- Coordination of site selectors´ reporting;
- Purchase Orders management;
- Ensuring Contracting/Installation process with Key Accounts
- Analyzing and reporting on the ATM market trends and updates;
- Performing site visits, testing implemented changes, mystery shopping competitors´ sites
- Coordination of Sales team, Corporate teams and local agency in local PR/marketing actions
- Maintaining relationships with state authorities involved in the process of approving new ATM installations, mainly Heritage Department of Prague City Hall, arranging for needed approvals and dealing with ad hoc issues.
- Coordination of Sales team, Operations team and external suppliers in the process of visibility improvements of existing sites.
Requirements
- High school degree
- Fluency in English and Czech (both verbal and written)
- Excellent knowledge of MS Office programs, with special focus on MS Excel and MS Word.
- Minimum 5 years of experience in similar Sales support/administration roles in structured corporate environment
- Good orientation in business contracts, awareness of local legal and tax regulations
- Experience in coordinating local and corporate teams and external suppliers
Benefits
- 25 days of holiday
- Meal allowance
- 3 sick days
- Public transportation for free
- Flexible working hours
- Beverages in the offices for free
- Friendly working environment in the center of Prague
- Small and friendly team
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