IT Support Specialist providing after - hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
About the role
- IT Support Specialist supporting a global team with IT-related tasks and technical issues at E1. Manage user support, documentation, and equipment setup for a smoothly operating IT infrastructure.
Responsibilities
- Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
- Monitor and manage support tickets, ensuring timely resolution and proper documentation of issues and solutions.
- Assist in setting up and configuring new hardware and software for employees, including desktops, laptops, and peripheral devices.
- Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
- Perform routine maintenance tasks, such as updates, backups, and system checks, to ensure the smooth operation of IT infrastructure.
- Maintain accurate records of IT assets, configurations, and procedures, and update documentation as needed.
- Work closely with the IT team to escalate complex issues and assist in larger projects as required.
Requirements
- You have a strong understanding of computer hardware, operating systems (Windows, MacOS), and common software applications.
- You have strong problem-solving skills and the ability to troubleshoot technical issues effectively.
- You’re a clear and transparent communicator and have excellent communication skills, both verbal and written, to interact with non-technical users.
- You’ve demonstrated a strong technical interest, particularly in Cyber Security or related IT fields.
- You’re a systems thinker interested in improving the efficiency of internal team processes and tooling
- You’re detail-oriented and organised
- You can work independently and manage your time effectively
- You like to roll your sleeves up and get your hands dirty wherever you can, and have an eagerness to learn and adapt to new technologies and procedures
- You’re currently pursuing or have recently completed a degree in Cyber Security, Information Technology, Computer Science, or another related field.
- If you have prior experience in a technical support role, it’s a bonus, but not mandatory.
Benefits
- We’re a flexible workplace - you can work from home but need to be able to come in the office regularly for tech support and hardware needs.
- If you need part-time arrangements let us know when you apply and we’ll see if we can make it work for you
- $3,000 budget each year to put towards your professional development
- $500 budget each year to put towards wellbeing
- $500 each year to design your own WFH set up
- You’ll get 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
- Paid Parental leave (16 week primary carer, 6 weeks secondary carer)
- Volunteer leave
- You’ll get access to 3 free & anonymous therapy sessions each year
- We partake in business wide activities twice per quarter (think escape rooms, drawing classes, games afternoons, online trivia)
- We also match non-profit donations 2:1
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