About the role

IT Support Specialist supporting a global team with IT-related tasks and technical issues at E1. Manage user support, documentation, and equipment setup for a smoothly operating IT infrastructure.

Responsibilities

Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
Monitor and manage support tickets, ensuring timely resolution and proper documentation of issues and solutions.
Assist in setting up and configuring new hardware and software for employees, including desktops, laptops, and peripheral devices.
Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
Perform routine maintenance tasks, such as updates, backups, and system checks, to ensure the smooth operation of IT infrastructure.
Maintain accurate records of IT assets, configurations, and procedures, and update documentation as needed.
Work closely with the IT team to escalate complex issues and assist in larger projects as required.

You have a strong understanding of computer hardware, operating systems (Windows, MacOS), and common software applications.
You have strong problem-solving skills and the ability to troubleshoot technical issues effectively.
You’re a clear and transparent communicator and have excellent communication skills, both verbal and written, to interact with non-technical users.
You’ve demonstrated a strong technical interest, particularly in Cyber Security or related IT fields.
You’re a systems thinker interested in improving the efficiency of internal team processes and tooling
You’re detail-oriented and organised
You can work independently and manage your time effectively
You like to roll your sleeves up and get your hands dirty wherever you can, and have an eagerness to learn and adapt to new technologies and procedures
You’re currently pursuing or have recently completed a degree in Cyber Security, Information Technology, Computer Science, or another related field.
If you have prior experience in a technical support role, it’s a bonus, but not mandatory.

We’re a flexible workplace - you can work from home but need to be able to come in the office regularly for tech support and hardware needs.
If you need part-time arrangements let us know when you apply and we’ll see if we can make it work for you
$3,000 budget each year to put towards your professional development
$500 budget each year to put towards wellbeing
$500 each year to design your own WFH set up
You’ll get 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
Paid Parental leave (16 week primary carer, 6 weeks secondary carer)
Volunteer leave
You’ll get access to 3 free & anonymous therapy sessions each year
We partake in business wide activities twice per quarter (think escape rooms, drawing classes, games afternoons, online trivia)
We also match non-profit donations 2:1