Director of Helpline Partnerships shaping CAF’s programmatic partnerships and providing leadership for external facing programmatic infrastructure. Responsible for managing relationships with clinical partners, vendors, and research partners.
About the role
- Key Account Manager supporting enterprise publisher accounts and driving platform adoption at Equativ. Collaborating across teams to enhance account relationships and deliver strategic guidance.
Responsibilities
- Manage a portfolio of enterprise publisher and platform accounts across ad serving, SSP, DSP, and curation.
- Serve as the primary point of contact, owning all strategic and operational communication.
- Analyze performance, revenue trends, and technical signals to deliver clear, actionable insights.
- Lead onboarding and ensure timely, high-quality activation of new integrations or product features.
- Prepare and deliver Quarterly Business Reviews and forward-looking recommendations.
- Identify opportunities to expand usage, drive adoption, and introduce new products or capabilities.
- Coordinate with Supply/Demand Sales, Product, TechOps, and Analytics to address issues and unlock new value.
- Manage escalations with clarity and urgency, ensuring strong client satisfaction and continuity.
Requirements
- Minimum of 3 years of client services experience (various levels available, i.e., mid-senior)
- Hands-on experience working within an Ad serving, SPP or other programmatic platforms.
- Analytically focused and ability to make key decisions based on data.
- Love to develop and foster relationships and enjoy interpersonal interactions.
- An ability to manage high volume client requests in an effective way.
- Resourceful, diligent, and goal-oriented
- Inquisitive Learner, critical thinker, and looking to apply your analytical skills.
- Enthusiastic about working in a diverse and supportive team environment.
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