About the role

Key Account Manager responsible for managing key accounts and developing client relationships. Working with stakeholders to ensure strategic growth in the payment sector.

Responsibilities

Manage key accounts in day-to-day operations and drive their strategic development.
Develop existing key accounts, identify growth opportunities, and build sustainable customer relationships.
Prepare proposals, conduct contract negotiations, and support rollouts and customer projects.
Manage customer projects, coordinate internal stakeholders, and ensure structured implementation.
Act as a liaison between customers and internal departments, and produce reports and analyses.

Key account management: You will manage assigned key accounts independently in day-to-day operations and in their strategic development.
Account development & expansion: You will grow existing key accounts, identify growth potential, and establish sustainable customer relationships.
Proposal & contract management: You will prepare proposals, lead contract negotiations, and support rollouts and customer projects through to completion.
Project management: You will manage customer projects, coordinate internal participants, and ensure structured execution.
Interface function & reporting: You will act as the interface between customers and internal departments and prepare reports and analyses.
Professional experience: You have at least 5 years of relevant professional experience in key account management or a comparable role.
Industry knowledge: You bring experience from the payment, banking, or financial sector; career changers will not be considered.
Negotiation skills: You have experience in proposal and contract negotiations with business customers.
Working style & presence: You work in a structured, independent and solution-oriented manner and communicate clearly and persuasively.
Willingness to travel: You are willing to visit customers in person occasionally (at least once per customer per year) and to attend trade shows as required.

Hybrid working: At epay you will have a long-term, secure position in a global company with the option to work up to 50% from home.
Personal development: We support your personal and professional growth through regular employee conversations and individual development measures. In addition, we offer an e-learning platform and regular in-house training.
Benefits from day one: You have immediate access to our corporate benefits platform. We also subsidize your DeutschlandTicketJob and your EGYM WellPass membership.
Benefits after the probation period: In addition to numerous employee discounts, you will gain access to the Employee Benefit Club, which provides a monthly shopping voucher worth €50. You can also lease a bicycle through the company via EuroRad.
Working environment: We place great value on mutual respect and operate on equal footing. Transparent, regular communication and an open company culture with strong team cohesion are a matter of course for us.