Senior Operations Manager focusing on scaling supply partnerships at Snorkel AI. Overseeing BPO relationships and ensuring quality and performance standards.
Responsibilities
Own and scale Snorkel’s BPO and supply partner ecosystem to support global, 24/7 delivery.
Define and execute the strategy for partner expansion, ensuring balanced geographic coverage and reduced concentration risk.
Manage partner relationships end to end, including quality standards, performance tracking, communication, and regular operating cadences.
Establish and maintain clear commercial terms, contracts, and expectations in partnership with Finance and Legal.
Design and oversee a scalable, systematized onboarding experience for partners and contributors.
Partner with Product, Engineering, Delivery, and EC Experience to improve tasking workflows and contributor experience.
Track and report on key supply metrics (capacity, quality, cost, utilization) and drive continuous improvement.
Requirements
5+ years of experience in partnerships, operations, supply chain, vendor management, or a related role.
Proven experience managing BPOs or external partners at scale.
Strong operational and execution mindset, with the ability to set strategy and deliver results.
Experience holding partners to high quality and performance standards.
Excellent communication, relationship management, and stakeholder alignment skills.
Comfort operating in fast-paced, ambiguous environments.
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