Application Support Specialist developing SQL solutions and collaborating with internal departments in Bulgarian energy market. Seeking motivated individuals for a dynamic role.
About the role
- Customer Service Representative responsible for providing exceptional customer service in Czech Republic. Managing orders, requests, and upselling for customer satisfaction while conforming to company standards.
Responsibilities
- Responsible for providing exceptional customer service to our customers
- Dealing front line with the customer and must always represent the company and our customer service philosophy with utmost integrity
- Receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
- Handling order and requests from Sales Reps or Distributors in a timely manner with emphasis on accuracy and professionalism
- Handling credit and re-bill requests from Distributors and/or Sales Reps to correct any invoice mistakes efficiently
- Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
- Supporting Sales Reps in upselling products
- Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
- Providing customer with accurate information regarding products and sales promotions
- Making sure that complaints are handled or put through to the right department for quick follow up
- Complying with ISO procedures
- Performing other responsibilities/duties that may be assigned
Requirements
- Minimum of 2 years’ experience in customer service and/or customer account management and working for an international company
- Must be fluent in the language: English + EU languages are preferred, capable to verbally communicate with customers and management
- Excellent communication skills (friendly, positive and efficient)
- Intelligent and pro-active in finding solutions
- Independent worker
- Go getter (Sales oriented)
- Excellent phone voice and skills
- Reliable and high sense of responsibility and urgency
- Commercial skills (ability to hear sales opportunities and to act upon it)
- Flexible (in working hours and jobs that are assigned)
- Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
- Resistance to stress and ability to prioritize
- Accurate
- Ability to adapt and implement new procedures as required to provide excellent customer service
- Ability to guide and teach fellow team members
Benefits
- This role is a maternity cover
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Service Representative ensuring customer satisfaction by processing orders and handling inquiries. Collaborating with various departments to address issues and improve customer relations for Hanger's O&P services.
Providing technical customer service support for Compliance Solutions software via various channels. Assisting customers with inquiries, configuring software, and maintaining technical knowledge.
Customer Experience Supervisor at Kate Spade driving sales through client outreach and team leadership. Developing strong client relationships while achieving personal sales goals in a luxury retail environment.
Customer Support Agent at Teleperformance supporting Croatian clients. Responsibilities include answering calls and emails, product advising, and issue resolution in a modern office.
Customer Supporter at OneQrew assisting clients with software transition. Engaging with customers, providing support during digital shifts towards modern software.
Mitarbeiter:in im Kundenservice bei EVI Energieversorgung Hildesheim für Kundenanliegen und Betreuung im Kundencenter. Aufbau von Kundenkontakten und Qualitätssicherung.
Customer Service representative providing technical support for automotive software. Responsibilities include inquiry handling and collaboration with IT and product management teams.
Customer Service Product Manager at Uphold managing customer service interactions and tools. Leading initiatives for operational efficiency in a hybrid fintech environment.
Customer Service Agent managing communication for festival ticket buyers at Superstruct. Answering inquiries via email and social media with a focus on customer satisfaction.