Relationship Manager connecting international students with families in Canada. Supporting cultural integration and managing host family relationships.
Responsibilities
Monitor and manage relationships between internal and external stakeholders
Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
Communicate and maintain accurate records
Build a supportive local community of host families
Support student and host family relationships throughout their program in a variety of ways
Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
Travel amongst the local community and surrounding areas
Requirements
At least two years of homestay or related work experience
One-year Community College Certificate or Diploma
International experience including hosting students or travelling abroad (preferred)
Ability to plan events and comfortability with public speaking
Great judgement and decision-making skills while exercising a high degree of confidentiality
Ability to work in a fast-paced environment with a potential of high-stress situations
Exceptional Customer Service skills and experience
Excellent Word, Excel, Email, and Database skills
Ability to confidently communicate in English; its ideal to speak a second language
Superior organizational skills and ability to hold yourself accountable while working independently
Strong ability to develop and maintain relationships with both colleagues and clients
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