Junior Key Account Manager at Werkia optimizing recruitment in SHK and electrical trades. Building client relationships and enhancing recruiting processes remotely.
About the role
- Wholesale Account Manager managing wholesale customers' daily experience and operations. Communicating feedback and improving platform functionality for better service.
Responsibilities
- Daily communication with wholesale customers (mainly buyers)
- Handling and resolving operational issues as they arise
- Supporting sellers when needed
- Building and maintaining strong, long-term customer relationships
- Collecting customer feedback and reporting bugs, issues, and improvement ideas to the Product team
- Taking ownership of customer satisfaction and operational excellence
Requirements
- Strong sense of responsibility and accountability for assigned customers and tasks
- Ability to take ownership of issues from start to resolution without losing focus
- Reliable, detail-oriented, and consistent in daily execution
- Comfortable handling operational issues and customer problems in a structured and calm way
- Ability to analyze situations, identify root causes, and propose practical solutions
- Willingness to escalate when needed and follow through until full resolution
- B2B account management experience
- Previous experience in a B2B Account Manager, Customer Success, or similar customer-facing role
- Experience managing multiple clients simultaneously
- Good understanding of professional B2B communication and relationship management
- Clear, professional, and confident communication skills (written and verbal)
- Ability to explain processes, issues, and solutions in a simple, customer-friendly way
- Comfortable interacting with different stakeholders on the customer side
- Strong organizational and time-management skills
- Ability to prioritize tasks in a fast-moving, scaling environment
- Comfortable working cross-functionally with Product, Operations, and Business Development teams
- Ability to gather customer feedback and translate it into clear, actionable input for internal teams.
Benefits
- Opportunity to join our Employee Stock Options program.
- Opportunity to help scale a unique product.
- Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
- Paid volunteering opportunities.
- Work location of your choice: office, remote, opportunity to work and travel.
- Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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