Lead Technology Business Systems Consultant focusing on strategic initiatives in consumer lending operations for Wells Fargo. Drives solutions in contact center voice technology with cross - functional teams.
About the role
- Manager leading a team of specialists for business systems support at Enbridge. Overseeing change requests and improving processes across operations and engineering.
Responsibilities
- Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications
- Support a range of operational areas, including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading
- Lead the team who will oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited
- Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post-implementation support
- Design and implement business process health dashboards
- Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners
- Ensure project support for Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs
- Represent the business in SOX system compliance audits
- Design and handle the Integration Error Management Framework, fostering collaboration across multiple teams
- Drive continuous improvement initiatives, such as field visit strategies and data analysis management
- Accountable for functional end user support (24*7)
- Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals
Requirements
- Related university degree along with 8+ years of directly related experience
- An additional 3 years of related experience is required in lieu of a university degree
- Strong business acumen and expert knowledge of technology implementation across large functional areas
- Experience with large process or technology improvement projects
- Strong analytical and problem-solving skills
- Outstanding skills to interact with others, including consensus-building, negotiation, and facilitation.
Benefits
- PPO & HSO plans (only HSA if participate in the HSO)
- Benefits coverage starts on Day 1
- 11 US Paid Holidays + 2 personal holidays per year
- Paid vacation – starting at 3 weeks per year
- Military Leave
- Retirement Savings 401(k) savings plan with company contributions – 3 yr vesting
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