Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
About the role
- Sales Support Engineer providing quotations support for Emerson Sales offices in Europe. Ensuring requests are handled accurately and in time while collaborating with teams across the business.
Responsibilities
- Review Requests for Quote (RFQ) received from Emerson Sales offices across Europe
- Collaborate with sales teams, factories and project management to understand and execute customer requirements
- Providing alternative solutions
- Selection of most appropriate supplier - quote requests
- Define proper manufacturing location considering product type, capacity and lead time.
- Select the appropriate technical documentation
- Specify a delivery time for the selected products
- Verify the Purchase Order (PO) to ensure that it is according to the offered financial and technical proposal
- Creation of Bill of Material (BOM) for purchase order and start the item setup process where necessary.
- Act as a liaison between sales offices – factories – customers
- Provide general support for sales offices
- Develop and maintain a sound knowledge of products and applications
- Draw-up specific activity reports
- Maintain and improve customer satisfaction.
Requirements
- College/University degree
- Intermediate level of English
- PC literacy
- Knowledge and understanding of business systems (ERP/MRP)
- Social/communication skills to interact with customers
- Willingness to get product knowledge
- Teamwork
- 3+ years experience in a similar position or in a commercial environment (technical support, quotations, technical sales)
Benefits
- Benefit for commuting
- Free sporting opportunities
- Possibility for Home office work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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