Entry - level Customer Support Agent providing post - sale technical support at Delinea to assist customers with inquiries. Managing first - line case responses via multiple channels ensuring efficient service.
About the role
- Peer Support Specialist responsible for guiding members through recovery and wellness. Collaborating with teams to ensure supportive care and resources for member engagement.
Responsibilities
- Identifies opportunities for engagement of members and their families in forming a supportive, recovery network.
- Develops and implements provision of psychiatric discharge planning education at Recovery and Resiliency sites.
- Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions.
- Acts as a resource for staff on decision making and problem solving.
- Initiates and maintains contact with assigned individuals and providers to determine member's response to services.
- Teach and role model the value of the member’s recovery experience.
- Models effective coping techniques and self-help strategies.
- Serve as a recovery agent by providing and advocating for recovery-based services to assist the members in daily living.
- Identify opportunities for engagement of members in forming a supportive, peer recovery network.
- Assist members in working with their case manager or treatment team in determining the steps he/she needs to take to achieve these goals and self-directed recovery.
- Assist members in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups.
- Assist members understand Peer Recovery resources available within the local community.
- Assist members in identifying recovery resources, supports, remove barriers, and facilitate connections in the local community.
- Collaborates with interdisciplinary teams as a member advocate in discharge planning education, resolution of barriers, and service transitions.
- Acts as a resource for staff on decision making and problem-solving as it relates to the peer role.
- Utilize tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their wellness and recovery plans.
- Assist clients in developing empowerment skills and combating stigma through self-advocacy.
Requirements
- Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
- Peer Specialist Certification required.
- One year experience working as a Peer Support Specialist, after receiving certification, or related equivalent experience.
- Experience working with computers toggling back and forth through multiple screens.
- Experience with researching resources.
- Telephonic customer service.
- Knowledge of the Recovery process and the ability to facilitate recovery using established standardized mental health processes.
- Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery.
- Knowledge of the signs and symptoms of mental illness & substance use disorders.
- Knowledge and skills sufficient to use community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness.
- Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from the mental health consumers on their strengths and interests.
- Proven experience in health coaching and motivational interviewing techniques.
- Demonstrated ability to work proficiently across multiple computer platforms simultaneously.
- Excellent typing skills with attention to detail.
- Strong communication skills, both written and verbal.
- Knowledge of care-coordination and case management concepts strongly preferred.
- BA/BS or MBA preferred.
Benefits
- Medical, dental, vision, short and long term disability benefits
- 401(k) + match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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