Customer Solutions Representative supporting customers in product inquiries and order processing. Requires a high school diploma, clear communication skills, and the ability to work in a team environment.
About the role
- Customer Service Specialist providing quality support in logistics for fairs and events in Madrid. Managing client inquiries and coordinating logistic services for exhibitions and conferences.
Responsibilities
- ofrecer una atención al cliente de calidad, tanto telefónica, presencial como por correo electrónico
- gestionar presupuestos de servicios de transporte y logística solicitados por los clientes
- contactar por email y telefónico con los distintos clientes de las ferias/congresos
- elaborar ordenes de trabajo basadas en las solicitudes presupuestadas
- resolver incidencias
- coordinar ordenes de trabajo a realizar para cada cliente en la feria
- seguimiento de la facturación y de los pagos realizados por los clientes
Requirements
- Disponibilidad para trabajar con turnos rotativos de 08:30h-17:00h y de 13:00h-21:30h, incluido fines de semana.
- Experiencia mínima de 1-2 años en Atención al cliente.
- CFGS en Administración y Finanzas, Auxiliar Administrativo o similar.
- Nivel de Ingles medio (B2).
Benefits
- formación continua
- posibilidades de desarrollo en un entorno dinámico, global y en constante evolución
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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