Loan Support Specialist for Selene Holdings, processing ACH requests and reinstatement quotes in financial services. Collaborating with clients and managing detailed reporting on loan support.
About the role
- Customer Care Representative handling inquiries and insurance policy needs for Farmers Insurance. Delivering exceptional service through various communication channels while navigating multiple systems.
Responsibilities
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Document customer interactions and outcomes thoroughly in the system.
Requirements
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
- Personal Lines or Property and Casualty license required for this role
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Annual performance-based bonus potential up to 10%
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