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About the role
- Customer Service Representative assisting customers at Summit Electric Supply through various channels. Resolving inquiries and collaborating with sales staff to deliver customer satisfaction.
Responsibilities
- Assisting Summit's customers over the phone, internet, email or in person
- Working closely with the Service Center sales staff to ensure a high level of customer service
- Thoroughly understanding all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
- Developing new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
- Assisting customers over the phone or via internet with orders, quotations, and product questions
- Negotiating profitable pricing with both customers and suppliers
- Proactively following up on customer orders, challenges, and needs
- Resolving customer concerns and issues as efficiently and effectively as possible
- Assisting counter and warehouse associates as needed
Requirements
- Excellent interpersonal and communication skills, both oral and written
- Time management – ability to organize and manage multiple priorities and meet deadlines
- Flexibility – ability to effectively adapt to change
- High school diploma or GED
- Ability to perform duties with minimal supervision
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
- 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Earned wage access
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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