Customer Service Team Lead at Specsavers overseeing customer service representatives. Ensuring high - quality service delivery and process improvements at Delta, BC Distribution Centre.
About the role
- Entry-level Customer Support Agent providing post-sale technical support at Delinea to assist customers with inquiries. Managing first-line case responses via multiple channels ensuring efficient service.
Responsibilities
- First-line post-sale case response via email, phone, chat and CRM cases
- Initial case triage and resolution plan
- Follow guidelines and workflow steps for escalation
- Maintain a concise and efficient customer response
Requirements
- responsible and motivated self-starter
- ability to review customer cases
- organized and methodological with great attention to detail
- trustworthy, self-motivated, and reliable
- desire to work in a dynamic and challenging environment
Benefits
- competitive salaries
- meaningful bonus program
- excellent benefits, including healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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