Customer Service Team Lead at Specsavers overseeing customer service representatives. Ensuring high - quality service delivery and process improvements at Delta, BC Distribution Centre.
About the role
- Customer Care Vendor Manager in Leipzig coordinating international after-sales service and enhancing customer satisfaction. Fostering team development with a focus on quality and efficiency in the tourism sector.
Responsibilities
- Organizational and operational management and oversight of a team of service-center fulfillment partners
- Develop and implement strategies to improve service quality and customer satisfaction
- Ensure high after-sales efficiency and quality based on clearly defined KPIs
- Close collaboration with colleagues in Vendor Management, team leadership, the service leadership team and internal departments
- Coordinate and deliver onboarding and training programs
- Prepare and analyze KPI reports and derive measures to improve processes and quality
- Manage invoice data and analyze monthly service performance
Requirements
- Several years of professional experience in after-sales, vendor management, or the tourism sector
- Completed vocational training or long-standing experience in travel agencies, tour operators, or similar providers
- Strong analytical skills and a KPI-oriented working style
- Excellent communication and presentation skills and a collaborative leadership style
- Proficient in MS Office (especially Excel and PowerPoint), tourism search systems and CRS
- Responsible, hands-on mentality and a passion for long-term team development
- Excellent written and spoken English
Benefits
- Permanent employment contract (full-time or part-time)
- At least 30 days of vacation (plus additional leave for long-term employees)
- Loyalty anniversary program
- Flexible working hours, option to work remotely across Germany and, for a limited period, abroad
- Centrally located offices with excellent transport links in Leipzig
- Regular company and team events
- Subsidies for lunch, health benefits and special perks
- Subsidy for the Deutschlandticket (public transport pass)
- Company health management with a variety of health programs
- Choose your JobRad (company bike)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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