About the role

  • HR Operations Partner at East West Railway Company supporting employee experience and lifecycle. Collaborating with the People team on diverse HR responsibilities in a hands-on environment.

Responsibilities

  • Provide comprehensive operational HR support across the full employee lifecycle, enhancing the overall employee experience and ensuring a consistent, high-quality approach to people matters.
  • Manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, performance management, medical capability and redundancy.
  • Identify opportunities to continuously improve HR processes and practices, driving operational excellence and a proactive approach to people support.
  • Proactively manage absence cases, including coordination with occupational health and implementing reasonable adjustments to support employee wellbeing and productivity.
  • Contribute to the development, implementation, and review of HR policies and procedures, ensuring compliance with legislation and alignment with best practice.
  • Support the delivery of People Strategies and initiatives that align with the wider business goals and drive employee engagement, development, and retention.
  • Partner with business leaders to understand organisational priorities and challenges, offering HR guidance and insights in order to support the delivery of business objectives and foster a high-performance culture.
  • Champion a performance-driven culture by supporting talent recognition, development, and the effective management of underperformance.
  • Leverage people data and analytics to identify workforce trends and future needs, supporting informed decision-making and HR planning.
  • Design and deliver training sessions, workshops, and coaching for managers and leaders on key people topics, enhancing leadership effectiveness and knowledge.
  • Enhance managers’ capability within the field of HR and employee relations through business partnering and knowledge sharing of best practice to build confident people-focused leaders.
  • Build strong relationships with stakeholders across the business, offering coaching, support, and advice on all people related matters.
  • Support the wider People team in recruitment, talent development, workforce planning, and reporting activities.
  • Conduct benchmarking and parity reviews to ensure internal equity and competitiveness in reward and employment practices.

Requirements

  • Proven HR experience at a generalist or business partner level, with a strong background in employee relations
  • Thrives as a true HR generalist, with the flexibility to switch gears and jump in wherever needed
  • Loves having a hand in everything - comfortable juggling a wide range of people topics, both big and small
  • Able to influence and advise with both credibility and empathy
  • Skilled in coaching and developing managers, helping them grow confidence and capability
  • Continuous improvement mindset, always looking for smarter, more effective ways to do things
  • Comfortable with ambiguity and change, and not afraid to roll up your sleeves
  • Detail-oriented, with a hands-on approach to people operations
  • Genuine passion for people, culture, and delivering high-impact HR.

Benefits

  • Competitive base salary
  • Up to 12% employer’s pension contribution
  • 36 days holiday a year (including bank holidays) + up to 2 days to buy
  • Life assurance
  • Employee Assistance Programme
  • Access to a range of benefits on the Perkbox platform
  • On-the-spot and annual awards
  • Advanced learning and development programmes
  • Great work-life balance and flexible working opportunities
  • Enhanced family-friendly policies
  • Exceptional IT tools

Job title

HR Operations Partner

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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