HR Operations Partner at East West Railway Company supporting employee experience and lifecycle. Collaborating with the People team on diverse HR responsibilities in a hands-on environment.
Responsibilities
Provide comprehensive operational HR support across the full employee lifecycle, enhancing the overall employee experience and ensuring a consistent, high-quality approach to people matters.
Manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, performance management, medical capability and redundancy.
Identify opportunities to continuously improve HR processes and practices, driving operational excellence and a proactive approach to people support.
Proactively manage absence cases, including coordination with occupational health and implementing reasonable adjustments to support employee wellbeing and productivity.
Contribute to the development, implementation, and review of HR policies and procedures, ensuring compliance with legislation and alignment with best practice.
Support the delivery of People Strategies and initiatives that align with the wider business goals and drive employee engagement, development, and retention.
Partner with business leaders to understand organisational priorities and challenges, offering HR guidance and insights in order to support the delivery of business objectives and foster a high-performance culture.
Champion a performance-driven culture by supporting talent recognition, development, and the effective management of underperformance.
Leverage people data and analytics to identify workforce trends and future needs, supporting informed decision-making and HR planning.
Design and deliver training sessions, workshops, and coaching for managers and leaders on key people topics, enhancing leadership effectiveness and knowledge.
Enhance managers’ capability within the field of HR and employee relations through business partnering and knowledge sharing of best practice to build confident people-focused leaders.
Build strong relationships with stakeholders across the business, offering coaching, support, and advice on all people related matters.
Support the wider People team in recruitment, talent development, workforce planning, and reporting activities.
Conduct benchmarking and parity reviews to ensure internal equity and competitiveness in reward and employment practices.
Requirements
Proven HR experience at a generalist or business partner level, with a strong background in employee relations
Thrives as a true HR generalist, with the flexibility to switch gears and jump in wherever needed
Loves having a hand in everything - comfortable juggling a wide range of people topics, both big and small
Able to influence and advise with both credibility and empathy
Skilled in coaching and developing managers, helping them grow confidence and capability
Continuous improvement mindset, always looking for smarter, more effective ways to do things
Comfortable with ambiguity and change, and not afraid to roll up your sleeves
Detail-oriented, with a hands-on approach to people operations
Genuine passion for people, culture, and delivering high-impact HR.
Benefits
Competitive base salary
Up to 12% employer’s pension contribution
36 days holiday a year (including bank holidays) + up to 2 days to buy
Life assurance
Employee Assistance Programme
Access to a range of benefits on the Perkbox platform
On-the-spot and annual awards
Advanced learning and development programmes
Great work-life balance and flexible working opportunities
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