About the role

  • Operations Manager leading core processes and ensuring compliance at Ear to the Ground. Driving strategic goals into tangible results and optimizing agency operations in Manchester.

Responsibilities

  • Own the end-to-end rollout of agency wide initiatives, new software or software optimisation initiatives.
  • Own annual improvements to, implementation of and training on agency compliance and policies e.g. Life of a Job, Supplier best practices, ESG, ISO 9001, GDPR, Cybersecurity and others as required.
  • Execute the agency’s cybersecurity, AI, data and IP protection strategy.
  • Conduct an annual review and update of key operational policies, ensuring completeness and traction across the agency.
  • Directly manage our IT partners and infrastructure.
  • Act as the lead for Client Compliance, ensuring the agency meets the specific operational and security requirements of our global partners.
  • Lead the operation of the Manchester HQ, ensuring the physical space is optimised for high-performance creative work.

Requirements

  • 4+ years’ experience in a high-pressure agency operations role with a demonstrated track record of execution.
  • Exceptional Project Management: A proven PM who has personally led the rollout of software or change initiatives.
  • Technical Literacy: Hands-on experience with IT infrastructure, Cybersecurity.
  • Operational Agility: The ability to move from highly detailed and high stakes compliance to agency engagement initiatives with ease.
  • Commercial Sharpness: Proven experience in negotiating with suppliers and managing budgets to maximize agency profitability.
  • Passion for ‘How’: You love the mechanics of how an agency runs and take pride in a perfectly executed process.
  • Culture Fit: A passion for sport, gaming, and entertainment is essential.

Benefits

  • Flexible & hybrid working
  • Birthday off
  • Workplace nursery benefit
  • Enhanced maternity, paternity and shared parental leave
  • Private medical insurance and health cash plan
  • Enhanced sick leave
  • Cycle to Work scheme
  • Dog friendly office
  • EV salary sacrifice scheme
  • Personal development coaching + more

Job title

Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

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