Customer Care Tier 2 Bilingual supporting customers through troubleshooting and resolving issues via phone, chat, and email. Collaborating in a problem - solving role for a leading customer experience company.
About the role
- Team Lead managing customer service teams within the renewable energy sector at Westnetz GmbH. Responsible for leading and developing a team while ensuring efficient operations and adherence to quality standards.
Responsibilities
- You lead and develop your team of 16 employees at the Recklinghausen and Osnabrück locations and ensure efficient personnel deployment
- You stay close to your employees, shape innovative and performance-enhancing working conditions
- You set team goals based on department objectives and ensure compliance with quality and process metrics
- You keep an eye on the challenges of digitalization and align your team accordingly
Requirements
- Successfully completed technical or business degree
- Several years of professional experience in customer service
- Initial experience in personnel management or experience as a project manager
- You think in digital solutions and have the necessary experience for this
- Leadership competence: farsighted, decisive, consistent, motivating and team-promoting
- Conflict competence, situational appropriateness and self-management skills
- You have successfully implemented topics in the area of occupational safety and health protection
Benefits
- Work-life balance for many is decisive
- Structured onboarding program
- Individual training and development of your potential
- Attractive and challenging workplace with multifaceted tasks and leadership responsibility
- Freedom for your own decisions
- Responsible challenges in a dynamic environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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