Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.
DC
Hybrid Bilingual Associate Call Center Representative – Spanish, English
Posted last week
About the role
- Associate Call Center Representative consulting on billing inquiries and providing customer support at Duke Energy. Handling customer needs with empathy and integrity while promoting services.
Responsibilities
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
- Participate in on-call rotation.
- Promote sales of available products and services, as appropriate.
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
- Perform other duties as assigned, including work on special projects.
Requirements
- High school diploma or GED completed at time of application submission.
- One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
- Must be bilingual and fluent in Spanish and English.
- Must be able to read and translate from English to Spanish.
Benefits
- Paid Time Off
- holidays
- sick leave
- Health, Dental, and Vision Insurance
- 401K plan with company match
- All necessary equipment provided
Job title
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Experience level
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