Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
About the role
- Customer Support role in a digital accounting firm specialized for healthcare professionals. Assisting clients with inquiries via multiple communication channels.
Responsibilities
- Assist our customers via chat, email, or phone, resolving questions and issues with empathy and efficiency;
- Route requests to specialized departments, ensuring responses are provided within the expected timeframe;
- Provide clear and accurate information about our products and services;
- Keep customer information and the status of interactions updated in internal systems (CRM, ticketing, etc.);
- Follow service and communication standards to ensure quality and consistency;
- Collaborate with Customer Success, Product, and Operations teams to resolve complex cases;
Requirements
- Strong written and verbal communication skills;
- Organized with a good sense of priorities;
- Empathy and patience when interacting with customers;
- Courses or education in accounting, business administration, economics, or related fields are a plus;
- Willingness to learn and grow in a dynamic, collaborative environment;
- Prior experience in customer support is desirable.
Benefits
- Supportive, collaborative, and innovative work environment;
- Real opportunities for learning and career growth;
- Integration with a team that believes in the mission and works together;
- Wellhub;
- Psicologia Viva;
- Conexa Saúde;
- Birthday day off;
- Dr. Academy: continuous development and training program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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