Technical Key Account Manager responsible for the technical support of key customers. Collaborating with teams to optimize performance and manage complex projects.
About the role
- Account Supervisor managing integrated campaigns from concept through launch for a Fortune 10 energy client. Leading cross-functional teams and ensuring operational excellence in delivery.
Responsibilities
- Drive integrated campaigns from concept through launch, aligning project management, creative, digital, media, and production teams across internal and partner agencies.
- Translate client objectives into a clear direction that enables teams to execute with focus and efficiency.
- Partner with Producers to guide key phases of production and maintain momentum through launch.
- Ensure all work delivers against strategic goals, approved scope, timelines, and budget expectations.
- Serve as a primary day-to-day client contact, building strong, trusted relationships.
- Communicate clearly and proactively, managing expectations and navigating complexity with confidence.
- Ensure client feedback is accurately translated and thoughtfully implemented across brands.
- Drive scope development, estimates, and monthly budget management alongside Senior Account Leadership.
- Monitor project health and proactively identify risks related to scope, timing, or budget.
- Collaborate with Project Managers to build smart, realistic timelines that take into account key client review cycles and milestones.
- Mentor and develop Account Managers & Coordinators, helping them grow in confidence and capability.
- Foster a collaborative, accountable environment where teams feel supported and empowered.
- Lead thorough QA across deliverables, ensuring accuracy, compliance, and overall polish.
- Identify opportunities to improve processes and create greater clarity and efficiency across brands.
Requirements
- 5+ years of agency account management experience
- Experience leading integrated campaigns from concept through production
- Strong financial acumen, including scopes and budget management
- Ability to manage complexity with clarity and organization
- Excellent written and verbal communication skills
- Demonstrated initiative, adaptability, and ownership
- High attention to detail and commitment to quality
- Production experience preferred
- Experience within an Integrated Agency Team preferred
- Comfort working with a Fortune 10 energy client
Benefits
- 100% Employee Owned
- Opportunity for Bonus
- Paid Parking at our office locations
- 401 (k) plan with a match
- Agency-paid medical, life, and short-term disability insurance, along with options for vision, dental, additional life, and long-term disability insurance
- A generous time off program, including family leaves and volunteer work
- Great clients!!
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