Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
About the role
- Customer Success Key Account role facilitating Dext solutions for B2B clients. Working with key partners to enhance solution adoption and provide training support.
Responsibilities
- Support accounting firms in onboarding and client deployment of the solution
- Deliver in-person and virtual training to users
- Conduct qualitative follow-ups with the firms’ digital leads to ensure their objectives and the deployment plan agreed between the Key Account Manager and the firm’s accountant are being met
- Address objections and blockers raised by users
- Ensure adoption of new Dext features during follow-up calls and training sessions
- Escalate strategic risks that could hinder deployment to the Key Account Manager
- Work in tandem with a Key Account Manager and develop an enterprise account strategy with them to identify firms in the onboarding and adoption phases
- Provide recommendations to improve our enterprise support (creating training content, organizing workshops, webinars, etc.)
- Coordinate portfolio management with the Key Account Manager and the other Customer Success Manager, and share Customer Success best practices with the team
- Collaborate with the product team to report product improvement opportunities and maintain an in-depth knowledge of our tool
Requirements
- Experience in an accounting firm using digital tools (production software, bookkeeping/pre-accounting software, payroll software, expense management software, neo-bank, etc.)
- Fast learner with strong analytical thinking
- Organized and structured
- Excellent listening and communication skills (verbal and written)
- Team player
- Adaptable, agile and curious to learn more about the accounting ecosystem and the industry’s transformation
Benefits
- Swile meal card worth €10 per day
- Alan health insurance 100% covered by Dext
- Partnership with ClassPass (partially subsidized by Dext)
- Hybrid working model: partial remote work possible 2–3 days per week
- Great work atmosphere and informal social events in our excellent offices in the heart of Paris (drinks, company evenings, offsites...)
- Company-wide policy focused on skills development with unlimited access to online training via LinkedIn Learning
- 1 day off granted during the week of your birthday
- 2 days granted to participate in a team charitable activity (Volunteering Day)
- Opportunity to benefit from “Summer Hours” (reducing work hours by 1 to 3 hours per week during July and August)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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