CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
About the role
- Customer Success Key Account role facilitating Dext solutions for B2B clients. Working with key partners to enhance solution adoption and provide training support.
Responsibilities
- Support accounting firms in onboarding and client deployment of the solution
- Deliver in-person and virtual training to users
- Conduct qualitative follow-ups with the firms’ digital leads to ensure their objectives and the deployment plan agreed between the Key Account Manager and the firm’s accountant are being met
- Address objections and blockers raised by users
- Ensure adoption of new Dext features during follow-up calls and training sessions
- Escalate strategic risks that could hinder deployment to the Key Account Manager
- Work in tandem with a Key Account Manager and develop an enterprise account strategy with them to identify firms in the onboarding and adoption phases
- Provide recommendations to improve our enterprise support (creating training content, organizing workshops, webinars, etc.)
- Coordinate portfolio management with the Key Account Manager and the other Customer Success Manager, and share Customer Success best practices with the team
- Collaborate with the product team to report product improvement opportunities and maintain an in-depth knowledge of our tool
Requirements
- Experience in an accounting firm using digital tools (production software, bookkeeping/pre-accounting software, payroll software, expense management software, neo-bank, etc.)
- Fast learner with strong analytical thinking
- Organized and structured
- Excellent listening and communication skills (verbal and written)
- Team player
- Adaptable, agile and curious to learn more about the accounting ecosystem and the industry’s transformation
Benefits
- Swile meal card worth €10 per day
- Alan health insurance 100% covered by Dext
- Partnership with ClassPass (partially subsidized by Dext)
- Hybrid working model: partial remote work possible 2–3 days per week
- Great work atmosphere and informal social events in our excellent offices in the heart of Paris (drinks, company evenings, offsites...)
- Company-wide policy focused on skills development with unlimited access to online training via LinkedIn Learning
- 1 day off granted during the week of your birthday
- 2 days granted to participate in a team charitable activity (Volunteering Day)
- Opportunity to benefit from “Summer Hours” (reducing work hours by 1 to 3 hours per week during July and August)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.
Customer Success Manager responsible for onboarding and supporting customer relationships at KnowBe4. Maximizing customer value and satisfaction through effective engagement strategies.
Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.
Client Success Manager delivering exceptional grid value through utility EV managed charging programs. Collaborating with utility partners to maximize impact and achieve meaningful outcomes.
Customer Success Manager facilitating product adoption and client relationships at a health tech firm. Engaging with clinicians to improve outcomes through innovative dental solutions.
Customer Success Manager responsible for a B2B SaaS customer portfolio in Munich. Focusing on retention, growth, and effective customer lifecycle management.
Senior Client Success Manager overseeing high - value customer accounts in a leading SaaS company. Focused on strategic planning, customer satisfaction, and portfolio management.
Customer Success Manager for net2phone focusing on enhancing customer relationships and driving value realization. Responsible for account management, customer retention, and training coordination.