Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
About the role
- Customer Success Key Account role facilitating Dext solutions for B2B clients. Working with key partners to enhance solution adoption and provide training support.
Responsibilities
- Support accounting firms in onboarding and client deployment of the solution
- Deliver in-person and virtual training to users
- Conduct qualitative follow-ups with the firms’ digital leads to ensure their objectives and the deployment plan agreed between the Key Account Manager and the firm’s accountant are being met
- Address objections and blockers raised by users
- Ensure adoption of new Dext features during follow-up calls and training sessions
- Escalate strategic risks that could hinder deployment to the Key Account Manager
- Work in tandem with a Key Account Manager and develop an enterprise account strategy with them to identify firms in the onboarding and adoption phases
- Provide recommendations to improve our enterprise support (creating training content, organizing workshops, webinars, etc.)
- Coordinate portfolio management with the Key Account Manager and the other Customer Success Manager, and share Customer Success best practices with the team
- Collaborate with the product team to report product improvement opportunities and maintain an in-depth knowledge of our tool
Requirements
- Experience in an accounting firm using digital tools (production software, bookkeeping/pre-accounting software, payroll software, expense management software, neo-bank, etc.)
- Fast learner with strong analytical thinking
- Organized and structured
- Excellent listening and communication skills (verbal and written)
- Team player
- Adaptable, agile and curious to learn more about the accounting ecosystem and the industry’s transformation
Benefits
- Swile meal card worth €10 per day
- Alan health insurance 100% covered by Dext
- Partnership with ClassPass (partially subsidized by Dext)
- Hybrid working model: partial remote work possible 2–3 days per week
- Great work atmosphere and informal social events in our excellent offices in the heart of Paris (drinks, company evenings, offsites...)
- Company-wide policy focused on skills development with unlimited access to online training via LinkedIn Learning
- 1 day off granted during the week of your birthday
- 2 days granted to participate in a team charitable activity (Volunteering Day)
- Opportunity to benefit from “Summer Hours” (reducing work hours by 1 to 3 hours per week during July and August)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.
CRM & Automation Specialist at REGION10 GROUP GmbH enhancing internal systems. Driving process improvements using HubSpot, Make.com, and n8n for multiple departments.
Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.