Intern Business Process at ACI focusing on audit readiness and process improvement. Collaborating with teams to document processes and enhance operational effectiveness.
About the role
- Business Process Engineer supporting the ICAM-ES III effort through analysis and improvement of workflows. Partnering with engineering teams to ensure cloud architecture and security compliance in an Agile environment.
Responsibilities
- Analyze current-state ICAM processes, workflows, and service outcomes; identify gaps, inefficiencies, and control weaknesses
- Facilitate stakeholder working sessions to capture requirements, pain points, and success measures for ICAM improvements
- Develop future-state process models, user journeys, and workflow designs that align to security and audit needs
- Translate business and compliance requirements into actionable epics, user stories, acceptance criteria, and implementation tasks
- Maintain traceability between operational needs, technical requirements, and delivered capabilities
- Provide hands-on technical input to ensure proposed solutions align with cloud security architecture and DHS/USCIS security controls
- Partner with engineering teams to evaluate identity and access patterns across hybrid and multi-cloud environments
- Support design reviews for authentication, authorization, and access governance changes to reduce risk and improve reliability
- Identify opportunities to standardize configurations and automate controls to improve security posture and audit readiness
- Promote DevSecOps development standards and support consistent application of secure SDLC practices across ICAM workstreams
- Contribute to CI/CD, infrastructure-as-code, and security scanning approaches that increase repeatability and reduce manual effort
- Participate in Agile ceremonies (planning, standups, demos, retrospectives) and help teams remove delivery blockers
- Coordinate with the Program Manager to manage dependencies, risks, and change impacts tied to process and product updates
- Assess commercial and open-source ICAM products and related components to recommend fit-for-purpose enhancements
- Develop decision support artifacts (options analysis, trade studies, implementation approaches) for proposed product changes
- Lead and support implementation of accepted product changes, including configuration, workflow updates, and validation activities
- Coordinate testing support (functional, security, and user validation) to ensure changes meet requirements and do not degrade services
- Develop and maintain SOPs, process documentation, and implementation playbooks to support sustainment and knowledge transfer
- Support release communications, stakeholder updates, and change enablement activities for impacted user communities
- Contribute to audit support activities by assembling evidence, process narratives, and control descriptions as requested
- Support incident triage and problem management by assisting with root cause analysis and process correction actions as needed
- Track post-implementation outcomes and recommend continuous improvement actions based on metrics and stakeholder feedback
Requirements
- 8+ years of experience in business process reengineering, requirements definition, and process improvement for enterprise IT programs
- Bachelor's degree in Business, Information Systems, Engineering, Public Administration, or a related discipline is required; in lieu of a degree, 12 years of experience can be substituted
- In-depth knowledge of cloud architecture and security, DevSecOps development standards, and the ICAM product landscape (commercial and open-source)
- Proven ability to recommend, lead implementation, and implement accepted product changes in an enterprise environment
- Experience gathering requirements, reengineering business processes, and translating needs into Agile epics/user stories with clear acceptance criteria
- Working knowledge of identity and access management concepts (for example authentication, authorization, SSO, RBAC, OAuth/OIDC, PKI, privileged access)
- Familiarity with Agile delivery tooling and collaboration platforms (for example Jira, Confluence, GitHub, Microsoft Teams)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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