As EMS Account Manager, manage relationships with fire departments and ambulance services. Support sales and marketing efforts in the public safety sector to drive new business.
About the role
- Account Manager driving media campaign success across Dentsu's Retail Media Network. Leading post-sale delivery and client relationship management with a cross-functional team.
Responsibilities
- Own the full post-sale campaign lifecycle across a portfolio of high-impact vendor accounts, with autonomy to manage pacing, execution, and performance delivery.
- Lead strategic campaign planning in partnership with Sales, aligning on client goals, media tactics, budget allocation, and execution timelines.
- Translate complex media plans into actionable deliverables across internal systems (Salesforce, Monday.com, SmartSheet, Google Sheets) and trackers.
- Act as the primary client liaison, maintaining high-touch communication to manage expectations, field questions, and proactively solve challenges.
- Oversee campaign setup, audience strategy enablement, creative intake and approvals, trafficking coordination, and real-time optimizations.
- Partner with media and analytics teams to evaluate campaign performance, ensure accurate reporting, and translate insights into client-facing recommendations.
- Lead regular campaign review calls and post-campaign wrap presentations to drive transparency, client trust, and repeat business.
- Collaborate with Sales on renewal and upsell strategies, including identification of optimization opportunities and incremental budget asks.
- QA campaign materials and trafficking plans to ensure accuracy and compliance with retailer specifications.
- Contribute to internal process evolution by documenting campaign nuances, sharing learnings, and supporting system/tool improvements.
Requirements
- 4+ years of experience in digital or retail media within an account management, media planning, or client services function.
- Strong knowledge of retail media campaign workflows, platforms, and KPIs (e.g., iROAS, reach, clicks).
- Excellent project management skills with the ability to juggle multiple workstreams, deadlines, and cross-functional stakeholders.
- Proven success managing client relationships and navigating complex internal teams to deliver results.
- Proficiency in workflow and campaign systems: Salesforce, Monday.com, Excel, SmartSheet, Google Sheets, Tableau.
- Familiarity with programmatic platforms (e.g., The Trade Desk, Criteo) and third-party data platforms (e.g., LiveRamp).
- Comfortable leading meetings, giving presentations, and distilling performance results into actionable insights.
- Detail-oriented, self-motivated, and proactive in owning deliverables and improving team processes.
- Bachelor's degree or equivalent experience required.
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Account Management Team Lead managing 10 - 15 AMs in a hybrid role at Deliveroo. Responsible for restaurant growth, recruitment, performance management, and team development.
Territory Account Manager for HIV treatment at ViiV Healthcare, focusing on sales to healthcare professionals. Engage with HCPs to adopt new approaches in treating HIV.
Account Manager II at NFP responsible for managing client accounts and relationships with insurance carriers. Collaborating with advisors to ensure effective service delivery for clients.
Account Manager responsible for working with Consultants to service client accounts at NFP. Involves managing renewals, presentations, and client relationship building.
Director of Account Management focusing on building relationships with Community Institutions customers. Developing customized payment solutions while leveraging Mastercard's technology and brand to achieve business growth.
Associate Director managing retail media campaigns for top - tier clients. Leading account management and strategic initiatives within Dentsu's Retail Media Network.
Senior Account Manager orchestrating digital media campaigns for high - impact vendor accounts at Dentsu. Mentoring junior staff and collaborating with cross - functional teams to ensure campaign success.
Key Account Manager responsible for partnerships with e - tailers in the Benelux at Wella Company. Supporting sales - driven growth initiatives in a fast - paced environment.
Account Manager responsible for building partnerships and managing sales at Univar Brasil. Engaging with clients, analyzing needs, and delivering solutions in the chemicals distribution sector.