Hybrid Account Manager – Retail Media Network

at dentsu Austria

• Job title: Account Manager – Retail Media Network
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $51,000 - $83,375 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, New York City, United States

About the role

• Account Manager driving media campaign success across Dentsu's Retail Media Network. Leading post-sale delivery and client relationship management with a cross-functional team.

Responsibilities

• Own the full post-sale campaign lifecycle across a portfolio of high-impact vendor accounts, with autonomy to manage pacing, execution, and performance delivery.
• Lead strategic campaign planning in partnership with Sales, aligning on client goals, media tactics, budget allocation, and execution timelines.
• Translate complex media plans into actionable deliverables across internal systems (Salesforce, Monday.com, SmartSheet, Google Sheets) and trackers.
• Act as the primary client liaison, maintaining high-touch communication to manage expectations, field questions, and proactively solve challenges.
• Oversee campaign setup, audience strategy enablement, creative intake and approvals, trafficking coordination, and real-time optimizations.
• Partner with media and analytics teams to evaluate campaign performance, ensure accurate reporting, and translate insights into client-facing recommendations.
• Lead regular campaign review calls and post-campaign wrap presentations to drive transparency, client trust, and repeat business.
• Collaborate with Sales on renewal and upsell strategies, including identification of optimization opportunities and incremental budget asks.
• QA campaign materials and trafficking plans to ensure accuracy and compliance with retailer specifications.
• Contribute to internal process evolution by documenting campaign nuances, sharing learnings, and supporting system/tool improvements.

Requirements

• 4+ years of experience in digital or retail media within an account management, media planning, or client services function.
• Strong knowledge of retail media campaign workflows, platforms, and KPIs (e.g., iROAS, reach, clicks).
• Excellent project management skills with the ability to juggle multiple workstreams, deadlines, and cross-functional stakeholders.
• Proven success managing client relationships and navigating complex internal teams to deliver results.
• Proficiency in workflow and campaign systems: Salesforce, Monday.com, Excel, SmartSheet, Google Sheets, Tableau.
• Familiarity with programmatic platforms (e.g., The Trade Desk, Criteo) and third-party data platforms (e.g., LiveRamp).
• Comfortable leading meetings, giving presentations, and distilling performance results into actionable insights.
• Detail-oriented, self-motivated, and proactive in owning deliverables and improving team processes.
• Bachelor's degree or equivalent experience required.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave